With that being said, the 2024 holiday season is here—a time for joy, family gatherings, and travel adventures across South Africa. However, the increase in travel during December, family gatherings or any adventures you embark on can lead to unforeseen accidents and emergencies. Whether you're travelling to visit loved ones or embarking on a holiday road trip, it’s essential to know that help is just a call away.
At Solace Benefits, we care about your well-being and safety. That’s why our Trauma Assist service is here to provide you and your family with the support you need during critical times.
Safety First This December
With the holiday season bringing extra travel and adventure, it’s important to stay vigilant on the roads. To ensure a smooth journey, remember to:
- Check your vehicle’s tires, brakes, and lights before hitting the road.
- Stick to the speed limit and avoid distractions like mobile phones.
- Take regular breaks to avoid fatigue on long journeys, and always buckle up.
- Ensure children are in appropriate car seats.
- Be cautious of increased traffic and adhere to road signs and rules.
- Never drink and drive—prioritise the safety of yourself and others to make your holiday travels memorable for the right reasons.
Keep your emergency contacts close, ensure your travel plans are well thought out, and remember: help is only a call away with Trauma Assist.
When Accidents Happen, We’re By Your Side
Emergencies don’t take a holiday, and the holiday rush can sometimes lead to stressful or even dangerous situations. From car accidents to sudden medical emergencies, Trauma Assist is designed to guide you through these tough moments. Our team, including experienced nurses and counsellors, ensures that you receive the care you need when you need it most.
Our emergency call center is available 24/7, staffed by professionally trained and highly experienced crisis managers.
In life-threatening emergencies, you’ll have access to emergency medical response, stabilisation, and transportation to the nearest appropriate medical facility.
If you require urgent assistance or evacuation, a private emergency ambulance will be dispatched to your location. Paramedics will stabilise you at the scene and, if necessary, transport you to a suitable medical facility. This service is provided only for life-threatening situations as determined by the on-call paramedics, ensuring the right care is delivered promptly.
You can request an ambulance if you or a loved one is facing a life-threatening situation and requires immediate medical attention. Trauma Assist is available to Solace Benefits policyholders, their spouses, and minor children.
HOW DOES IT WORK?
- Look out for the SMS you will receive when you join Trauma Assist as a Solace Benefits client.
- The number is *120*15570#.
You MUST save this to speed dial.
- In an emergency, press the allocated button on your phone, and a crisis manager will call you within 30 seconds.
- This service is only available to Trauma Assist Members, so sign up today or contact us for more.
With Trauma Assist we will ensure you will never have to remember an emergency number and be alone in an emergency; and you will have access to all support services in an emergency with the push of a button.
With Solace Benefits you’re not alone
No matter where the road takes you this December, Solace Benefits is your partner in care. Let us lighten your burden so you can focus on creating cherished memories with your loved ones.
For more information, visit Trauma Assist.
